How does a helpdesk inside Slack work?
Let's have a look at our key features, and how we can support you.
Service and Communication in One Place
Does your team already communicate via Slack? Then operate your helpdesk where your users are.
![Service and Communication in One Place](https://cdn.prod.website-files.com/5f23ea11f279a29a5a8d031d/5f968b5e6b7aac63007e7a67_app_home_menu_open.png)
![Full Ticket System UI, Right Inside Slack](https://cdn.prod.website-files.com/5f23ea11f279a29a5a8d031d/5f968b5ce3964b6ad7ff63cf_create_sidequest_recipient.png)
![Exchange and Log Task-Related Conversations and Files](https://cdn.prod.website-files.com/5f23ea11f279a29a5a8d031d/5f968b5dcc9203c5fa9927f2_conversation.png)
Full Ticket System UI, Right Inside Slack
Use the features you know and love from your ticket system, like assignments and due dates.
Exchange and Log Task-Related Conversations and Files
To discuss requests in detail, simply use regular Slack threads. Be responsive and approachable.
10 Minute Tour
Discover how to use the most important features of Sidequest.
Where do we go from here?
We all like choices, so why don't you pick! We suggest you go with one of these: