Support

Sidequest is much more than a task manager: it is your personal ticket system, enabling you and your team to track tasks in a transparent and efficient way. On top, it enables you to set up channel-based helpdesks, where Slack members can receive and work on tasks as a group. At the same time, Sidequest is incredibly easy to use and does not impose any strict project management methodology on you.

Sidequest is entirely un-opinionated, suitable for a wide range of workspaces with their individual requirements, independent from their size. We therefore kindly invite you to give it a try – simply sign up for our beta testing program below.

Sidequest is a great solution for scenarios in which you want to enable a limited, internal user group to request tasks to be completed from internal service providers. Examples are IT, infrastructure, HR or office management helpdesks. However, Sidequest is much more than just a helpdesk solution! It also equips each individual user with their personal task inbox to help them work on the little challenges we encounter every day.

Feel welcome to join our Sandbox workspace, where you can experience Sidequest without installing it to your own workspace. We're also happy to give you a tour – just let us know.

Sidequest can be used by all regular members of your Slack workspace, as well as single-channel and multi-channel guests. Members in shared channels (also known as Slack Connect) can use assign themselves to open channel-based tasks and participate in discussions. However, as of now, they cannot use the Sidequest App Home Screen, receive personal tasks or open tasks on their own.

No, you install Sidequest to your workspace only once. It will then be available to all users in your workspace's Apps list.

When you install Sidequest to your workspace, it may not be immediately visible for all your users in the Slack sidebar. There are some simple ways they can use to discover Sidequest then:

• Click the + icon next to Apps in their sidebar and then select Sidequest from the App list.
• Use the Quick Switcher in Slack (press Cmd+K on the Mac or Ctrl+K on Windows PCs, then enter "Sidequest")
• In the mobile app, enter the Go to… input field and enter "Sidequest"
• Or you can simply post "@Sidequest" to a channel or a DM of your choice - users can then click on that link and go to the app.

Once users have interacted with the Sidequest app for the first time, it will show up in their Sidebar. They can also add it to their Slack favorites, to make sure it always stays in sight.

In order to send tasks to a channel, Sidequest must be added to the respective channel as an integration in Slack. There are various ways to do so, but the easiest is to send a message only containing @Sidequest to the channel. Slack will then offer you to add the app to the channel.

Once you have added Sidequest to a channel, the channel will be available as a recipient when you create a new task.

As soon as you have saved your Sidequest, simply send all related files to its thread, using the regular Slack file attachment feature. If your task doesn't have a thread yet, simply open one by using the 💬 button next to the message. Sidequest threads sync automatically between requester, recipient and assignee, so your file will be immediately available to everybody involved.

Absolutely! Check the Settings button on the app home screen. It enables you to customize the criteria for receiving a Daily Briefing at all, as well as selecting the time you want to receive the briefing at.

You can use Sidequest and all its features on any device supported by Slack, such as Mac and Windows computers using the Slack App or in the browser, as well as iOS and Android Smartphones.

Sidequest provides a Slack Workflow Builder Step which you can use to automate task creation. Slack Workflows can also be triggered via HTTP webhooks, which enable you to create Sidequest tasks via an HTTP call. This makes it possible to integrate Sidequest into a wide range of third-party products.

Installers and administrators can easily enter your credit card data from inside Slack.

We accept payment via credit card only at this point. Additional payment methods are available for enterprise customers.

If you do not enter a payment method until the end of your trial, your subscription will cancel automatically after one week. Paid subscriptions can be cancelled to the end of each billing period (which is usually one month long). To cancel, use the Sidequest billing portal, located in the Workspace Settings. You can then continue using your subscription until the end of the billing period. Alternatively, simply remove the app from your Slack workspace or contact us.

We are obliged to apply 19% VAT to all invoices, except for international businesses that have provided us with a proof of their business activity, e.g. a valid Tax ID. You can supply this ID in your billing process. If you feel like we have unjustifiedly added VAT to your invoice, kindly get in contact with us.

Sure! Please get in touch. Getting pricing right for everybody is incredibly different, so we would be happy to try and find a solution.

While we know that the love for Sidequest can spread quickly, we know that our pricing model can be challenging if few people use our app in a larger workspace. In this case, please get in touch, and we will find a way.

Unfortunately, Slack provides no easy way to display the exact number of users billable in a Sidequest subscription. An easy solution is usually to check the number of members in your #general channel (using the sidebar) and subtracting single-channel guests.

To get a precise estimate, install Sidequest to your workspace and then open our Billing Portal via the Subscription Settings button. It will present you with the expected net monthly subscription amount.